Account Maintenance - Change Password

1. This function can be accessed by all Lodger Account Members, except Lawyers. However, each member can only change his/her password and nobody else's.
2. Navigate to Account Maintenance [M] module from main menu.
3. Click on Lodger Account Member->Change Password [M] from the left menu.
4. The password change main page gets loaded, prompting user to enter existing password, new password and confirm new password. Confirm password is essential to ensure new password value has no typographical error.

Click Change [B] to submit password change request or Reset [B] to clear password input fields.

5. An acknowledgment page shows to indicate if password change operation is successful.

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Netrust User Login

1. Install the Netrust software from the supplied STARS eLodgment Integrated Netrust Installation CD-ROM. This CD-ROM would have been distributed to the Lawyer during registration and collection of Netrust Certificate. The Certificate may exist in the form of a CA Smart Card or CA USB Token. The CA Smart Card must be used in conjunction with a compatible card reader. Similarly, the user's (eg: Lawyer's) PC/Laptop should have a USB v1.1 and above slot to access the USB Token. The CD-ROM will guide the installation of Netrust Desktop software and subsequently, the system drivers for the Card Reader or the USB.
2. A quick check to determine if the Netrust Desktop software installation is successful is by looking at the Microsoft Windows Operating System task bar to examine if the Netrust key icon exists .
3. Check with the Office Information/Computer Services personnel to ensure the using PC/Laptop connections can access these Netrust Live Servers as they are used during Netrust Login:
  • Site authority1.netrust.net on Port 829
  • Site ldap1.netrust.net on Port 389
4. Depending on the form factor of the Lawyer's Certificate, slot in the CA Smart Card or insert the USB Token before logging in.
5. The recommended web browser to use for STARS eLodgment is Microsoft Internet Explorer version 5.5 and above.
6. Some custom configuration must be performed on the Internet Explorer web browser to download and use the Netrust Login and Signing ActiveX components. The steps to configure are as follows:
  • Prior to logging in, access the browser's Tools->Internet Options... [M] menu.

  • Click on the Security [M] tab settings. Select the Trusted Sites content zone.

  • Click Sites...[B] to add SLA website https://www.sla.gov.sg as a trusted site by keying in the URL and Add [B]. Click OK [B] when done.

  • Click on Custom Level... [B] on the Trusted zone to open the next dialog box.

  • STARS eLodgment utilize Netrust ActiveX components to provide Digital Authentication, Signing and Verification functionalities. As a result, the ActiveX controls settings must be adjusted to enable/prompt "Download unsigned Activex controls" as shown in the above figure. Prompt is the default setting. The user may change it to Enable if he/she do not wish to be prompted time and again. Similarly, perform this task for “Initialize and script ActiveX controls not marked as safe”. Click OK [B] when done and Apply [B] to accept the changes.
7. There is a Netrust User Login button above the userid and password login section in the STARS eLogdment login page

Click Netrust User LOGIN [B] to proceed with Netrust login.

8. If you have not already log-in to Netrust, a prompt will appear to solicit for CA password.

NOTE
Please ensure the Internet connection is proper. In addition, ensure the law firm's STARS eLodgment administrator has created a lodger account member profile for Lawyer before logging in.

DO NOT check the Work offline [C] in the Entrust Login prompt. Upon successfully Netrust authentication, the Netrust key icon in the Microsoft Windows task bar will change to .

The Entrust Login dialog will automatically detect the Profile name by accessing the CA Smart Card. Key in the password in Password [T] and click on OK [B] to proceed with authentication.

9. If a lawyer has multiple lodger member accounts with STARS eLodgment a prompt will appear to ask for the STARS eLodgment user identifier (User ID) to login as. The User ID is shown in the email sent to the lawyer upon STARS eLodgment registration.

Click on OK [B] to proceed with login. An invalid login error message will show if the supplied User ID does not exist in the system.

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