Electronic Payment Instruction

1. Can I lodge variation forms for CCSF forms?
2. How do I grant access to another lawyer within my firm to act as the 2nd signatory for the initiating law firm?
3. How do I grant access to another law firm to act as the 2nd signatory for the initiating law firm?
4. How do I grant access to the counter-signing law firm to access the form?
5. Can I change the way my name is displayed on the digital signature?
6. Will I receive acknowledgement notices for the lodged forms?
7. How can I check if the counter-signatory has counter-signed the form?
8. How do I know if the bank/SAL can search for the submitted Pay-Out form?
9. When will I be charged for the lodgement of the form?
10. What should I do with forms that have been signed and pending counter-signatory but there are errors in the form?
11. Can the counter-signatory view the submitted form as well?
12. How long are forms stored in the ePI system? Are they deleted once the bank/SAL has processed the forms?
13. Why are some information entered into the Payout Form not reflected in the PDF form lodged?
14. Can the same Netrust token used for the lodgement of instruments be used for the ePI module?
15. Can I own a separate Netrust token for ePI?
16. What happens if I forget my Netrust password?
17. Can Pay-In forms be included in the ePI system as well?

 

For all other questions or problems encountered with the ePI system, please contact the STARS helpdesk at 800 101 4237 or at stars.help@ibm.com.

 

 

Last updated on 11-Jun-2020